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Privacy Policy

1. How does VALUESPOT collect your personal information?
  • Information you provide: You generally provide us your personal information when you browse our website, for example, when you search for products, placing an order, reviewing products you have purchased on your website or contacting us for assistance. They type of information that you provide us include your contact and delivery details, searches, views, and downloads, your location and device information (including a unique identifier for your device), purchases, payment and other financial data, or other preferences. 
  • Information we automatically collect from you: we usually automatically collect and store certain information about how you use our website. We use “cookies” and other unique identifiers collect information. A cookie is a small file of letters and numbers that we put on your computer only if you agree. It helps us to distinguish you from other users of our website and provide you with an enhanced browsing experience. 
  • Information we receive from third parties and other publicly available sources: We may receive information about you from third parties including our shipping service providers, payment service providers, and advertising service providers. Our approved third parties such as search engines, providers of analytics services, social media networks, and advertising companies may also set cookies when you use our website. 
2. How do we use your personal information?

Registration and relationship management: 

We use your personal information to register you as a new customer and to manage our relationship with you more efficiently, including communicate with you about orders, products and services, and promotional offers which may be of interest to you. 

Order processing:

We use your personal information to receive and handle orders, ensure we efficiently deliver products and services, and process payments. 

Improving our website, applications, products, and services:

We use your personal information to improve user experience on our website and personalize products and services. For example, we use cookies to collect information in order to (a) identify the number of visitors to our website and how they use the site, which can help us improve the user experience, (b) identify the preferences of users/customers, and (c) send you newsletters and commercial/advertising messages tailored to your interests.

Recommending/advertising products or services:

It is sometimes necessary to collect your personal information to complying with our legal obligations, including verifying your identity where necessary, and detecting fraud.

3. Does VALUESPOT share your personal information?

We do not sell, rent, or loan your personal information to any non-affiliated third parties, except as described in this policy.

Working with third party service providers:

We usually engage third parties to perform certain functions on our behalf. These include fulfilling orders for products or services, delivering packages, processing payments, performing data analysis, providing marketing services, transmitting content, and providing customer service.

The third-party providers that we use will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us. But certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we must provide to them related to your purchases. Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms & Conditions. Consequently, we recommend that, when you share your personal information with the third parties (a) you should read their privacy policies and Terms & Conditions so you can understand how they will handle your personal information, (b) you should require them to agree to use your data in accordance with the terms of this Privacy and Cookies Policy and in accordance with the law, and (c) you should only allow them to process your personal data for specified purposes and in accordance with our instructions. We do not allow our third-party service providers to use your personal data for their own purposes.

Please note that some third-party service providers may be located in or have facilities that are located in a different jurisdiction than either you or us. If you decide to proceed with a transaction that involves the services of any of our third-party service provider, your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Business transfers:

Please note that from time to time, we may sell or buy other businesses and/or services. Customer information is generally one of the assets transferred in such transactions. If part or all of the assets of VALUESPOT are acquired, customer information will of course be one of the transferred assets.

Detecting fraud and abuse:

We release account and other personal data to other companies and organizations for fraud protection and credit risk reduction. 

Legal and regulatory compliance:

We may use your information to assist law enforcement and respond to regulatory or other legal inquiries, or if you violate our Terms and Conditions.

4. Do you have any choice?

Yes, you do. 

When you provide us with personal information to complete a transaction, place an order, arrange for a delivery or return a purchase, or asking for a review of a purchase you made on our website, we imply that you consent to us to collect and use it for that specific reason only. If we ask for your personal information for a secondary reason, we will either ask you directly to express your consent, or provide you with an opportunity to say no. In addition, you will always be requested to consent us to collect information via cookies before we place cookies on your device(s). 

You can choose not to provide consent by (a) not accepting the placement of cookies on your device, (b) not completing transactions on our website, (c) not using the services of our third-party service providers, and/or (d) not subscribing (or unsubscribing) to our newsletter. However, this means you might not be able to take a full advantage of many of our products and service offerings. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your shopping cart, proceed to Checkout, or use any Services that require you to sign in.

Is there an order limit?No, there is no limit for your order in the VALUESPOT online shop.

You can make an order at any time of the day, any day of the week. However, see Shipping & Delivery for more information about deliveries, including delivery timelines and fees.

Unfortunately, it is not possible to change orders that have already been placed. We cannot change the size or color of an item. However, you can change the delivery and billing addresses if the order has not been shipped (see below).

Please note that prices can change. Our offer depends on promotions, trends, and the stock of articles. If the price of a product is reduced but you have already bought it, we cannot give you any retrospective reimbursement of the difference.

You can use tracking information in your order details to track your order. Most packages arrive on time, but, sometimes, the tracking information may show as ‘delivered’ and you still haven’t received your order. Please note that in rare cases, packages may say ‘delivered’ up to 48 hours before arrival.
If your tracking information shows that your package was delivered, but you can’t find it within 48 hours of expected delivery, you should verify the shipping address under My Orders and check if someone else accepted your delivery. If these efforts do not yield desired results, please contact us at orders.deliveries@valuespot.africa.

If an item is missing from your package, it may have been shipped separately. You should go to My Orders to see if your missing item is in another shipment. If this is not the case, send us an email to orders.deliveries@valuespot.africa.

Please note that our shipping carrier may occasionally return packages to us as undelivered. When the carrier returns a package to us as an undelivered, we will issue a full refund (including shipping charges, except for some handling charges). A package might be returned as undelivered for several reasons:

  • The address is incorrect or outdated or our system doesn’t recognize the way an address was entered.
  • We cannot deliver to the address that was provided, or the package was assigned to a carrier that can’t deliver to that address.
  • The address was not easily readable. In rare cases, address labels may become impossible to read in transit. If that happens, a carrier will return the package to us.
  • The package was damaged in transit. If a package is damaged while it’s on its way to you, the carrier may return it without attempting delivery.

Please note that we cannot re-ship orders that carriers return to us as undelivered. If you still want to purchase items that were undelivered, place a new order on our website.

If you suspect your order can’t be delivered as addressed, and you haven’t received confirmation of its return or refund four weeks after from the estimated delivery date, please contact us by sending us an email to orders.deliveries@valuespot.africa.

Cancelling orders

You can cancel items or orders that have not been shipped.

  1. Go to My Orders and select the order you want to cancel.
  2. Click ‘cancel’ next to the order you want to cancel.
  3. After submitting the cancellation, an e-mail confirmation will be sent to the email address on your account.
  4. You can also confirm that the order was canceled by visiting My Orders.

Changing your order information

You can update your shipping and billing address related to your order before it is shipped. Please note that orders that have been shipped cannot be modified. To modify information related to your unshipped order:

  1. Go to My Orders.
  2. Click ‘view’ next to the order you want to change.
  3. The click ‘edit’ next to the addresses you want to change.

You can add, edit, and delete addresses for future orders. You can also select a default address to make it easier to place an order.To add and manage your addresses:

  1. Go to “My Account”.
  2. The click “Addresses”.
  3. To add a new address, select either “add new billing address” or “add new shipping address” and follow instructions as provided.
  4. To edit, delete, or duplicate an address, select the box before the address and then click ‘edit’, ‘delete’, or ‘duplicate’, and continue as instructed.

Please note that updating an address in “Addresses” will not change the shipping address on any of the open order. For information on how to change the shipping address on any open order, see ‘Changing your order information’ above.

You can submit a request for us to permanently close your VALUESPOT account and delete your personal information. Go to “My VALUESPOT” to sign into your account and click “Close My Account”. A confirmation notification will be sent to the email address linked to your account.
Please note that once your account is closed, it is no longer accessible by you or anyone else, and it cannot be restored. If you decide later that you want to start ordering from our website again, you’ll need to create a new account.

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